Rtz9 takes every player's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information — all in accordance with the latest data protection standards and applicable laws in Malaysia.
Your privacy is not merely a legal obligation to us — it is a responsibility we take seriously every day.
All data transmitted between your device and rtz9 servers is protected with banking-grade 256-bit SSL encryption. Your information cannot be intercepted or read by any third party while in transit.
Your personal data is stored on servers protected with strict access controls, 24/7 monitoring and multi-layered backup systems. Access to data is granted only to staff who require it to perform their duties.
The rtz9 KYC identity verification process uses secure, encrypted channels. Documents you submit are stored with full protection and used solely for verification and regulatory compliance purposes.
Rtz9 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to operate our services.
The rtz9 mobile app supports biometric authentication — fingerprint and facial recognition — to ensure only you can access your account. This adds an extra layer of security beyond traditional passwords.
You have the full right to access, correct or request deletion of your personal data at any time. rtz9 respects these rights and will process your requests within a reasonable timeframe in accordance with established policy.
Rtz9 collects several categories of information to enable us to provide a safe, fair, and personalized experience to every player. The information collected is divided into two main categories:
Rtz9 collects your information through various channels throughout your use of our platform:
| Collection Channels | Type of Information | Primary Purpose |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | Account creation & identity verification |
| KYC Process | Identity document, verification selfie | Regulatory compliance & security |
| Financial Transactions | Payment information, deposit/withdrawal history | Payment processing & fraud prevention |
| Platform Activity | Game logs, sessions, clicks, navigation | Service improvement & security |
| Cookies & Web Technologies | Preferences, session data, analytics | User experience & marketing |
| Customer Support | Conversation content, complaints, feedback | Issue resolution & quality improvement |
We may also receive information about you from legitimate third-party sources, such as identity verification agencies and fraud prevention service providers, for the purpose of verifying the accuracy of the information you have provided.
Rtz9 uses the information collected solely for legitimate purposes necessary to operate the platform effectively. The following are the primary purposes for which your data is used:
Rtz9 will not use your data for any purpose beyond those stated above without first obtaining your additional consent.
Rtz9 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties in order to operate our services:
Rtz9 works with trusted service providers to manage certain aspects of the platform, including payment processors, KYC service providers, cloud infrastructure, and analytics platforms. All service providers are bound by strict data protection agreements and are only permitted to use your data in accordance with rtz9's instructions.
Rtz9 will disclose user information to law enforcement authorities, regulators, or judicial bodies when required to do so by applicable law, or when we believe such disclosure is necessary to protect the rights, property, or safety of rtz9, our users, or the public.
If rtz9 is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction. You will be notified in advance via a prominent notice on the platform.
The rtz9 platform uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and support essential platform functions. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality or your user experience.
Rtz9 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
Rtz9 retains your personal data for as long as necessary to fulfill the original purpose of collection and to meet our legal obligations. Generally:
As an rtz9 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in our records.
You may request deletion of your personal data, subject to any applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format for transfer to another provider.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact the rtz9 support team via live chat or email at the address listed in our contact us section. We will process your request within 30 business days.
The rtz9 platform is strictly for individuals aged 18 and above. rtz9 does not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that we have collected information from someone under the age of 18 without proper age verification, we will take immediate steps to delete that information and terminate the relevant account.
If you believe we may have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.
The rtz9 platform may contain links to third-party websites or services in certain contexts, such as payment providers or game software suppliers. This Privacy Policy does not apply to those third-party websites or services.
Rtz9 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.
The inclusion of links to third-party websites does not imply that rtz9 endorses or validates the content, products or services offered on those websites.
Rtz9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate operational reasons.
When we make material changes to this policy, we will:
Your continued use of the rtz9 platform after any changes to this Privacy Policy are published constitutes your acceptance of and agreement to the updated version. If you do not agree with the changes, you should stop using the platform and may request account termination.
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The rtz9 privacy team is ready to assist you:
For formal requests relating to data rights — such as access, correction, or deletion requests — please clearly state the type of request and include sufficient identifying information so we can process it accurately and securely.